Guesthouses in mauritius Last week I got an email from Sonja Schatzle who runs Pender Lea Alpine Guest Accommodation in the Snowy Mountains of New South Wales. Probably most people, and I am just the ignorant one. Sonja had a question about whether there were any posts in the archives about creating guesthouses in mauritius a Welcome Book. I really thought I had one but searching yielded nothing so here we are.a brand shiny new guide to creating a Welcome Book. What a Welcome Book is and what its not I t is exactly what it says A WELCOME book an attractively laid out, easy to read, structured and friendly manual that makes your guests stay as comfortable as possible It should scream Welcome as it says: We appreciate guesthouses norfolk youve spent a lot of vacation money on your time in our place We understand how important it is for you to feel at home and comfortable Your enjoyment of our home is our 1 priority guesthouses rye We love this business and it shows What it is not is An indecipherable, dog-eared, coffee-stained, scrap of lined paper A list of rules and thou shalt-not instructions An out of date collection of old leaflets and brochures Weve all said it.
When yet another telephone call breaks up a lazy Sunday afternoon, or even as we experienced once, the call at 11pm because the guests could not get the microwave to work, we get frustrated because all the information is in there, and for some reason no-one ever bothers to pick it up and read it.
Just recently we guesthouses in mauritius had a call from a guest asking about how to turn the jets on in the hot tub. Phil (my husband), ever so patiently, explained the process, and when the guest said guesthouses in mauritius well Ill call you back if we have any more issues, he said, Its all in the Welcome Book.
The book that says Welcome to Osprey Cottage on the front Oh that book.
My wife put it away in a drawer when we arrived I dont think anyone has looked at it since We are not isolated in this experience.
I know this because we manage 220 properties each of which has a Welcome Book kinsale guesthouses in mauritius guesthouses and we still get calls asking what to do with garbage, where guesthouses in mauritius the nearest boat launch is, and how to turn on the BBQ (yes, we get that one too). First of all we have to create something really attractive that someone might just pick up and read. Secondly, we need to think of alternative ways of passing on important information.
Appearance The best Welcome Books Ive seen could grace a coffee table in a smart hotel. They are attractively presented with a graphic on the front depicting the property and with the name of the book clearly displayed. One of the best ways to do this is by creating a beautiful hard alnwick guesthouses back glossy book with your properties information. This can easily be done online with services such as Blurb.
Once curiousity has got your guest past guesthouses in mauritius the cover of the book.
you have to get their attention, so create a Quick Guide sheet this should be a one-sided single page that has the stuff they absolutely need to know. The easiest way to decide what should go on there is to imagine there are no guidelines at all. What would they not do, or know, that is important to their comfort Summarise your most important information on the first page this should include contact numbers, power outage information, key management and anything your guests may need to know in an emergency.
You might also want to laminate this page and post it on the inside of a well-used cupboard or, if its attractively presented, on biarritz guesthouses the fridge.